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IRAAC CRM

One person. Their whole story.

People, program relationships, requests and conversations in one place. Start with the person, even when no program has been chosen.

Requests, visits and follow-ups

Website requests belong to a person’s record. Agree the purpose, owner and contact permission before scheduling. These examples are not connected to the public website.

12 Sept 202614:00Overdue in example
Phone call · Requested

Alex · example person

Discuss family questions about YouthScape

Phone enquiry · example
14 Sept 202610:30
Office visit · Scheduled

Jordan · example person

Talk through future work and training interests

Office conversation · example
15 Sept 2026Time to agree
Home visit · Requested

Taylor · example person

Confirm what the person wants and agree safe visit arrangements

Website home-visit request · example

Contact permission needs checking before scheduling.

16 Sept 202611:00
Program check-in · Scheduled

Morgan · example person

Review meeting notes and agreed next steps

MCC follow-up · example